If you placed an order as a registered customer, when you return an item, you can choose to have your refund in the form of STORE CREDIT. Store credit is valid for 1 year from the date in which your return is processed by our warehouse. The next time you place an order when logged into your account, you will automatically pay with your store credit. If the total of your new order is less than the store credit on your account, it will be paid entirely by your store credit. If the total is more than you have on your account, you will simply need to pay the remainder either by credit card or PayPal, just like with any other purchase.
Alternatively, you can get the refund credited to the original purchaser's credit card or in to the bank account you provided (in case you selected C.O.D. payment) and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.
After the STORE CREDIT has been issued, it cannot be changed.