1. Check the courier’s name on the return label that you received. If you have lost the return label, please contact our Customer Service Team at service@scarosso.com or via form.

2. Schedule for the return to be collected by following the courier booking methods indicated on your return label:

• UPS
  You can call your local UPS center, the numbers of which can be found at this link. Alternatively, you can schedule a return via their website or by visiting one of the UPS collection points that can be found at this link.
• DHL
  You can call your local DHL center. Alternatively, you can schedule for your package to be collected via their website.
• FEDEX
  You can call the FedEx Customer Service Team, the numbers of which can be found at this link. Alternatively, you can schedule for your package to be collected via their website.
• DHL Packet
  You can schedule for your package to be collected via DHL website or drop your package off at the nearest DHL center.
• OTHER COURIERS
  You are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund. Any issues caused by the use of a courier or a return label other than ours are not attributable to Scarosso.

N.B. Returns from China: in accordance with Chinese customs regulations, packages exceeding 5000 RMB in value, cannot be exported by an individual. A customs broker must be authorized to prepare the relevant customs clearance documents.

3. Please remember to note down the package's tracking number. This can be found on the label and you can use this to track the status of your return.