Please follow these steps, so we can process your return as soon as possible:

1. Request a Return Authorisation Number (RAN) on our website within 15 days of delivery.
- if you are a registered user: you can access the “Orders” section in your account by clicking here. 
Find the order that contains the product or products that you would like to return and click on “Return product”.
- if you are not registered: access the “Return Authorisation” section, found here 
    What is the RAN? Why do I have to request it?

2. Fill out and sign the Return Proforma Invoice that was sent with your order.
     I've lost the Return Proforma Invoice. How can I get a new one?

3. Place the Proforma Invoice inside the parcel together with the packaged items that you wish to return.
Note: If you are sending the parcel from an extra-EU country, in addition to the copy inserted in the parcel, please fill in 4 additional copies of the Proforma Invoice and give them to the courier, as they are required for customs clearance.

4. Attach the return label that was sent together with your order to the outside of the parcel.
     I’ve lost the returns label. How can I get a new one?

5. Within 15 days of creating your RAN, take the parcel to your closest DHL service point or, if you wish, contact the courier to book the collection of the parcel.
     How to book a return?

You can consult our Return Policy at any time by clicking here.