At Scarosso we are happy to accept returns of any unwanted item within 15 days from delivery date, provided it is in its original condition, unused and with all tags and packaging intact. Please follow these steps, so we can process your return as soon as possible:
1. Request a Return Authorisation Number (RAN) on our website within 15 days of delivery.
- if you are a registered user: you can access the “Orders” section in your account by clicking here.
Find the order that contains the product and select the product(s) that you would like to return and reason for return and click on “Return product”. Then select the reirmbursement method you prefer (store credit or original payment method).
- if you are not registered: fill in the “Return Authorisation” form here here to obtain a RAN (Return Authorization Number) which identifies your return and allows us to keep track of your package at all times and helps us to process the returned goods in a timely manner.
2. Fill out and sign the Return Proforma Invoice that was sent with your order. If you have misplaced it, please contact our Customer Service Team at firstname.lastname@example.org or via form.
3. Place the Proforma Invoice inside the parcel together with the packaged items that you wish to return.
Note: If you are sending the parcel from an extra-EU country, in addition to the copy inserted in the parcel, please fill in 4 additional copies of the Proforma Invoice and give them to the courier, as they are required for customs clearance.
4. Attach the return label that was sent together with your order to the outside of the parcel. If you have lost the return label, please contact our Customer Service Team at email@example.com or via form.
5. Within 15 days of creating your RAN, drop off your parcel at the carrier location (check the courier’s name on the return label that you received) or contact the courier to book the collection of the parcel.
How to book a return?
For any further information or if you are unable to create the RAN please contact our Customer Service at firstname.lastname@example.org or click on the "Contact Us" link below.
You can consult our Return Policy at any time by clicking here.