We will refund you within 14 working days from the date that we receive your return at our warehouse and we will notify you by email. In the event of orders that are cancelled before they are shipped, the refund will be made within 3 working days from the cancellation date.
You will be refunded with the same method used for the payment or store credit as per your choice:
- CREDIT CARD PAYMENTS: the refund will be issued to the same credit card that was used to make the purchase within 14 days upon the delivery of the return to our warehouse; the time required for the refund to appear on your statement varies depending on your bank and normally does not exceed 5 working days.
- PAYPAL PAYMENTS: the refund will be visible in your PayPal account within 48 hours of receiving the refund confirmation email.
- KLARNA: The money will be refunded within 14 days from the date that we receive your return at our warehouse and we will notify you by email. For more information, please see the Klarna refund policy, available here.
- AMAZONPAY: The money will be refunded within 3-5 working days. For more information, please see the Amazon Pay refund policy, available here.
- STORE CREDIT: the refund will be visible in your account within 24 hours after receiving the refund confirmation email.
Please note that if your order was shipped outside the EU, we cannot refund your custom duties and taxes: we suggest contacting your local Customs Office, which could help you recover those costs.