The refund will be processed within 14 business days from the date we receive the return at our warehouse and will be notified via email.

For orders canceled before shipment, the refund will be issued within 3 business days from the cancellation date.

You can choose to receive the refund via the same payment method used to place the order or as Store Credit; simply select one of the two options when requesting a return.

Here are the available refund methods:

• CREDIT CARD PAYMENTS: the refund will be issued to the same credit card used for the purchase within 14 days from the return's delivery date at our warehouse. The time required for the refund to appear on your statement depends on your bank and normally does not exceed 5 business days.
• PAYPAL PAYMENTS: the refund will be visible in your PayPal account within 48 hours of receiving the refund confirmation email.
• KLARNA: The money will be refunded within 14 days from the date that we receive your return at our warehouse and we will notify you by email. For more information, please see the Klarna refund policy, available here.
• AMAZONPAY: The money will be refunded within 3-5 working days. For more information, please see the Amazon Pay refund policy, available here.
• STORE CREDIT: if you placed the order as a registered customer and selected Store Credit as refund method, you can use your remaining credit for your next purchase at Scarosso (by logging into your personal account), which is valid for one year. If the total of your future order exceeds the virtual credit, you will need to pay the remaining amount via credit card or PayPal, as with any other purchase.

If the order was shipped outside the EU, we cannot refund customs duties and taxes: we recommend contacting your local Customs Office, which coul help you recover those costs.