Please do not place items from different orders in the same package. Ensure that products purchased at different times are kept separate and use the corresponding documentation (return label and return proforma invoice) for each order.
Articles in this section
- Can I make an exchange?
- How can I book for a return to be collected?
- When and how will I be refunded?
- How can I make a return?
- Are returns free?
- How can I track my return?
- Can I reuse my welcome code if I decide to return or cancel my order?
- I received a defective item. What should I do?
- How should I prepare the return package and what type of packaging should I use?
- In the case of a return, will I be refunded for shipping costs and any customs duties incurred to receive the order?