1. Check the courier’s name on the return label that you received. If you have lost the return label, please contact our Customer Service Team at service@scarosso.com or via form.

2. Choose one of the following return options, keeping in mind the courier specified on the return label:

• DHL
  YOU CAN CALL YOUR LOCAL DHL CENTER. ALTERNATIVELY, YOU CAN SCHEDULE A PICKUP FROM YOUR ADDRESS THROUGH THIS WEBSITE, OR BY VISITING ONE OF THE DHL SERVICE POINTS LISTED HERE.
• UPS
  YOU CAN CALL YOUR LOCAL UPS CENTER. ALTERNATIVELY, YOU CAN SCHEDULE A PICKUP FROM YOUR ADDRESS THROUGH THIS WEBSITE, OR BY VISITING ONE OF THE UPS COLLECTION POINTS THAT CAN BE FOUND AT THIS LINK.
• FEDEX/TNT
  YOU CAN CALL FEDEX/TNT CUSTOMER SERVICE TEAM. ALTERNATIVELY, YOU CAN ARRANGE A PICKUP FROM YOUR ADDRESS THROUGH THIS WEBSITE.
• OTHER COURIERS 
  YOU HAVE THE OPTION TO CHOOSE YOUR PREFERRED COURIER. HOWEVER, RETURN SHIPPING COSTS MUST BE BORNE BY YOU AND THESE WILL NOT BE REFUNDED. PLEASE NOTE THAT IF YOU CHOOSE TO USE YOUR OWN COURIER, THIS MAY SLOW DOWN THE RETURN PROCESS AND THE RESULTING REFUND. ANY ISSUES ARISING FROM USING A COURIER OR A RETURN LABEL OTHER THAN OURS ARE NOT THE RESPONSIBILITY OF SCAROSSO.
  
  

N.B. Returns from China: according to Chinese customs regulations, packages exceeding 5000 RMB cannot be exported by an individual. A customs broker must be authorized to prepare the necessary customs documentation.

3. Be sure to note the tracking number of the package. This information is on the label and can be used to monitor the status of the return shipment.