Products purchased from our online store cannot be exchanged at the moment. If you wish to exchange the purchased item, you can initiate a return and then proceed to place a new order.

1. Check the courier’s name on the return label that you received. If you have lost the return label, please contact our Customer Service Team at service@scarosso.com or via form.   2. Choose one of the following return options, keeping in mind the courier specified on the return label: DHLYOU CAN CALL YOUR LOCAL DHL CENTER. ALTERNATIVELY, YOU CAN SCHEDULE A PICKUP FROM YOUR ADDRESS THROUGH T...

The refund will be processed within 14 business days from the date we receive the return at our warehouse and will be notified via email. For orders canceled before shipment, the refund will be issued within 3 business days from the cancellation date. You can choose to receive the refund via the same payment method used to place the order or as Store Credit; simply select one of the two options...

Please refer to the size guide, which you can view at this link. For any questions contact our Customer Service at service@scarosso.com or click on the "Contact Us" link below.

If you've forgotten your password, you can recover it by following these steps:• Go to the Password Recovery section, by clicking here• Click on “Forgot my password?”• Enter your email address• Click “Send”You will receive an email with a new temporary password that you can change when you want, by following the simple instructions.

If you would like to request for your account to be deleted, please contact our Customer Service Team by clicking on the “Contact Us” link provided below. Please remember to indicate the email address and name used to create your account.