Products purchased from our online store cannot be exchanged at the moment. If you wish to exchange the purchased item, you can initiate a return and then proceed to place a new order.
Articles in this section
- Can I make an exchange?
- How can I book for a return to be collected?
- When will I be refunded?
- How can I make a return?
- Are returns free?
- How can I track my return?
- Can I reuse my welcome code if I decide to return or cancel my order?
- I received a defective item. What should I do?
- How should I prepare the return package and what type of packaging should I use?
- In the case of a return, will I be refunded for shipping costs and any customs duties incurred to receive the order?