If you wish to exchange the size and/or color of the item you purchased, you can do so free of charge within 15 days from the delivery date.Submit your return request via the Return App by selecting the “Exchange” option and choosing a new size and/or color from the available options: we will reserve the new item for you and ship it to the original address within 14 working days from the receip...

1. Check the name of the courier on the return label that you will download from the Return App.2. Choose one of the following return methods, always taking into account the courier indicated on the return label:DHLYOU CAN CONTACT YOUR LOCAL DHL CENTER TO SCHEDULE A HOME PICKUP. ALTERNATIVELY, YOU CAN DROP OFF THE PARCEL AT YOUR NEAREST DHL DROP-OFF POINT.FEDEXYOU CAN CONTACT YOUR LOCAL FEDEX C...

The refund will be processed within 14 business days from the date we receive the return at our warehouse and will be notified via email. For orders canceled before shipment, the refund will be issued within 3 business days from the cancellation date. You can choose to receive the refund via the same payment method used to place the order or as Store Credit; simply select one of the two options...

Please refer to the size guide, which you can view at this link. For any questions contact our Customer Service at service@scarosso.com or click on the "Contact Us" link below.

If you've forgotten your password, you can recover it by following these steps:• Go to the Password Recovery section, by clicking here• Click on “Forgot my password?”• Enter your email address• Click “Send”You will receive an email with a new temporary password that you can change when you want, by following the simple instructions.

If you would like to request for your account to be deleted, please contact our Customer Service Team by clicking on the “Contact Us” link provided below. Please remember to indicate the email address and name used to create your account.